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Ground yourself again and sit in their space, with their hat on so to speak and consider whats going on for them.

Workplace conflict - Better Health Channel

Speak this out an record it carefully considering everything that may be going on for your boss and the challenges that they are currently facing. Move onto number 3. This is an independent observer. Standing on number 3 you are effectively standing in the shoes of an independent observer who has seen both your situation and that of your boss. Consider what advice or guidance they may give. This can be improved by imagining you are in the shoes of a boss you respect and whose advice you value and ask yourself what would they do? Then onto number 4: This is the universe.

Standing here consider what else form your team, organisation, friends, other organisations, outside resources, may do in these situations and were you may have seen similar situations before, in your previous company, in your sports team, church group, family etc.

Consider how these situations were resolved and what you can learn form that and what other resources you may need. Finally step back onto number 1: Back to you again.

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Having taken into account all of the other moving parts how would you now consider the approach and how would you do things differently than before? What have you learnt form this process and how would you change what you are doing as a result. What are the values of the organisation? What are your own personal values? Make sure that any communication you have, especially during a conflict, is in alignment with these values.

One very helpful value here is personal responsibility. This is where you take responsibility for whatever you have brought to create this issue. Have you taken on too much work and are now stressed about delivering this. Have you promised to deliver something an not done so. Do you turn up late for work. Explore what the underlying issues are for this without blaming others or transport in the case of getting to work on time.

Real Answers with Dr. Lavin

Taking full personal responsibility for your own share of the issue and declaring that to your boss is not a sign of weakness but is actually a courageous thing to do which is more likely to encourage your boss to do the same and help to find a resolution. In all situations like this, and indeed in all business situations I believe that everyone should have a coach.

Tony Danza, Alyssa Milano 'Who's The Boss' Cast Reunion

Having spent 30 years in both the worlds of business an sport I try to take the best form sport an date it into the workplace. Each solution has been highly successful w Who's the Boss offer parents an approach and specific guidance on how to manage the most common and challenging conflicts of early childhood. Each solution has been highly successful with many, many families for a number of years. Who's the Boss gives families an approach to thinking about conflict that allows parents to be effective and still very loving.

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